ICT infrastructure is the backbone of operational performance, productivity and profitability for almost every business.
Demands to minimise, if not eliminate, downtime for core infrastructure services is putting unprecedented pressure on IT departments to deliver secure and reliable applications and services.
Managed Services is a strategic method for improving the day-to-day management of your IT systems.
It's much more than just monitoring that only lets you know when something is wrong or remote access to your systems to resolve issues.
Sage Technology's managed ICT service is a comprehensive management approach to keeping your ICT infrastructure running smoothly and your people and business operating productively.
It allows organisations to enjoy a high level of service and system stability for a fixed monthly cost.
Broadly speaking, Sage Technology's Managed Services manage everything related to your desktops, networks and servers. Managed services offer specialised SQL database monitoring, email protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more.
Our team of certified engineers and technicians will deliver high levels of IT support based on best practices from our Operations Centre in response to issues identified by Managed Services.
By utilising state of the art technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure they are consistently completed and reported.
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As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. Potential issues and problems are prevented, reducing or eliminating their impact on your business. When problems do occur, Sage Technology's response time will be within minutes (during normal business hours, excluding Victorian public holidays.)
Consistent monitoring and proactive management creates reliability in your ICT systems and eliminates suprise expenditures or billings. You will receive regular reports to let you know the overall health of your computer network and the results of our services.
Sage Technology's range of Managed Service offerings includes:
Desktop Support
- Automatic deployment of security patches, software updates and service packs
- Desktop tunings such as defrag, scandisk, paging file optimisations, bottlenecks etc.
- System auditing
- Disk drive analysis
- Antivirus monitoring, spyware protection and removal
- Support for off-the-shelf products and third-party applications
- Extended end user technical support
Server and Network Management
- Windows NT/2000/2003 server support and proactive management
- Troubleshooting of detected alerts, including weekly check for viruses and event logs
- System auditing
- Disk drive analysis
- Antivirus monitoring
- Regular deployment of security patches
- Backup and disaster recovery management
- Management of all hubs, switches and other network devices
Security Management
- Proactive firewall maintenance and troubleshooting
- Maintenance of logs of external intrustion attempts
- Continuous filtering of spyware, malware and other threats
- Proactive, preventative monitoring of emails for spam and viruses
- Other automated procedures to ensure systems are running and your people are able to work productively
To learn more about Managed Services for your business, contact Sage Technology now by email or phone 1300 13 14 11.
